Their Problem is Usually Your Problem
We spend a lot of time wringing our hands over the problems that "others" have in our lives. The Board isn't strategic enough. The boss doesn't understand me. That department over there is not ...
Category: Conflict
You'll See It When You Believe It
The title of this post, of course, is the reverse of the popular phrase, "I'll believe it when I see it." In other words, until you show me proof, I'm not sure I'm going to believe you. Tha ...
You’ll See It When You Believe It
The title of this post, of course, is the reverse of the popular phrase, "I'll believe it when I see it." In other words, until you show me proof, I'm not sure I'm going to believe you. Tha ...
Best Conflict Resolution Tool Ever: Ladder of Inference
Two of my very favorite people and thinkers about things organizational are Joe Gerstandt and Jason Lauritsen. Together they to the "talent anarchy" blog, and their most recent conversation has been about conflict. Jason ...
Key to Managing Conflict: Shared Language
I was delivering a conflict resolution training program the other day, and one of the participants told me that she absolutely hated conflict. There are lots of people in this boat, of course, but I asked her more about ...
Working with Other Humans Is Not Optional
A big part of conflict resolution is problem solving, and one of the biggest parts of problem solving is defining the problem. I was reminded of this when I came across this great comic over on this blog: We throw up ou ...
How to Manage Disrespect
A very nice case study of a social media brouhaha has been developing over on ASAE's blog, Acronym. Scott Briscoe wrote what I thought was a nice post about some tricky issues related to how consultants and associati ...
Managing Generations and Conflict in the Workplace
I was in Florida last week testing out a pilot training program on managing generations and conflict in the workplace. It was the first time I really combined these two topics into a training session. It's a lot of mater ...
From Complaining to Commitment
A few weeks ago I wrote about the "discourse of complaining." While I am no fan of whining, I like that phrase because it reminds us that complaints actually are serious things--it is a way to identify the th ...
Managing Conflict With Confidence: 7 Tips for Getting Unstuck
I was very pleased with the turnout for my conflict session. Many thanks to those of you who sat on the floor or, as this photo indicates, actually stood in the hall to watch my session (I was already on Tip 3 when that ...