More on Best Practices
I keep track of about 20 blogs on a regular basis, two of which are Jeff De Cagna’s "The Daily Innovator" and Ben Martin’s "Certified Association Executive." I’ve noticed that Jeff and Ben have recently been at odds over the topic of Best Practices, and this morning I stumbled across a good quote about BP from Margaret Wheatley, one of my favorite authors. It comes from her most recent book, Finding Our Way: Leadership for an Uncertain Time.
We need to encourage the creativity that lives throughout the organization, but keep local solutions localized. Too many change efforts fail when an innovation that people have invented in one area of the organization is rolled out through the entire organization. This attempt to replicate success actually destroys local initiative. It denies the creativity of everyone else. All living systems change all the time as they search for solutions. But they never act from some master plan. They tinker in their loal environments, based on their intimate experience with conditions there, and their tinkering results in effective innovation. But only for them.
Information about what others have invented, what has worked elsewhere, can be very helpful to people elsewhere in the organization. These stories spark other’s imagination, they help others become more insightful. However, no premakde model can be imposed on people. The moment they leave home, where they were created, they become inspiration, not solutions. (p. 68).
The discussion of "best practices" sometimes ignores the subtle difference between gathering information about what is being done "out there" and the unspoken conclusion that what is done out there is what SHOULD be done in here. It is possible to explore "best practices" in ways that generate creative local solutions, but I doubt you would call them "best practices" really.
2 Comments
Jeff De Cagna
Jamie, thanks for advancing the conversation on best practices. I think you and Meg Wheatley have effectively crystallized the distinction between “lessons learned” and “best practices.” I agree with you and Meg that we can learn a great deal from what happens in other organizations and be inspired by the creativity of those solutions. But that’s as far as it should go. Any further and we stop learning and begin imitating, which may be the most sincere form of flattery, but isn’t an effective form of organizational innovation or leadership.
Sue Pelletier
I’ve been stumbling around following this thread, trying to figure out exactly how I feel about “best practices.” This is it–thank you!