Conflict and Decision Making
There is an article in the Volunteer Leadership issue of Associations Now titled, "Balanced Conflict, Better Decisions." The conclusions in the article concern me. I'm paraphrasing here, but the article says: "Cog ...
Category: Conflict
Biggest Problem with Conflict: It Prevents Action
Yesterday I was interviewed by Michele Price on her Breakthrough Business Strategy internet radio show about our book, Humanize. In the conversation Michele asked about my background in conflict resolution and we talked ...
Book Review: Getting to Yes
Getting to Yes: Negotiating Agreement Without Giving In by Roger Fisher and William Ury Penguin, 1981 This might be the oldest book that I've reviewed here on the blog--the original edition published in 1981. Yes. Thirt ...
Finishing the Conversation
Here's a simple but important conflict resolution tip: when you're having a conflict conversation, keep having it until it is finished. It sounds self-evident, but you'd be surprised how many people stop the conversatio ...
The Beauty of Competing Narratives
In Chapter 3 of Humanize, we make the case that organizations, in general, are not adapting fast enough to our changing times. And we don't pull any punches. We actually say that best practices are "evil." We suggest (ci ...
Conflict and Online Communities
Maddie posted last week about the survey currently being administered by the nonprofit, Civlination, for online community managers. Civilination is about stopping online hostility and bullying so everyone's voice can ...
Are Your Meetings Like Golf or Hockey?
One of my favorite books that cuts across two of my favorite topics (truth and conflict) is Michael Roberto's Why Leaders Don't Take Yes for An Answer. He is the source of the definition I often use of consensus: it's no ...
Conflict Resolution Tip: Move Toward the Conflict
Generally speaking, conflict makes us uncomfortable. This is more true for some than others, but based on years of observing this in various fields, I easily recognize the pattern now. A conflict emerges. Two people on t ...
Conflict Resolution Tip: Be Forgiving When They Get It Wrong
Here's a quick tip for working through conflict situations: be forgiving of the other party when they do things wrong. Let them get the facts wrong. Let them suggest that your intentions are one way, when you know th ...
Managing Conflict With Confidence: 7 Tips for Conflict Resolution at #newideas10
Okay, Day 2 at the TSAE New Ideas Conference, and this morning's session is "Managing Conflict With Confidence: 7 Tips for Conflict Resolution." Thanks to everyone who came out to the session. Here are some ...