Delivering Bad News
I am quoted in the May issue of Associations Now. Newton Holt wrote the cover story about how to manage the reactions to your decisions. When he called to interview me a while back, he more specifically was asking me abo ...
Category: Conflict
Protecting Your People
I haven't read the article yet, but Ann Oliveri pointed me to the cover story in Fast Company magazine about Google and this great quote:"We argue about strategy and whether our products are good or bad, whether we' ...
Defining How We Will Work Together
In an article about making business alliances work in the November HBR, authors Hughes and Weiss suggest a small number of principles that should guide alliance building. The first suggests focusing less on defining the ...
Why Wait?
I was intrigued by a post on the Signals v. Noise blog today. Someone had asked them a question about how they resolved stalemates during their design process. Jason replied that they rarely have them because for most de ...
Who's In Charge?
For my association friends (who I assume are members of ASAE & The Center), the November issue of Associations Now should be hitting your mailbox soon, and I've got an article in there titled "Who's In Charge?&q ...
Who’s In Charge?
For my association friends (who I assume are members of ASAE & The Center), the November issue of Associations Now should be hitting your mailbox soon, and I've got an article in there titled "Who's In Charge?&q ...
Investigative Negotiation
There is an article in the September issue of Harvard Business Review that talks about “Investigative Negotiation.” It suggests that to succeed in negotiations, you should treat them like a “crime scene.” It has an air o ...
Solving Tough Problems, by Adam Kahane
My reflections about generations yesterday reminded me, as I mentioned, of a book by Adam Kahane called Solving Tough Problems. I'm really glad I re-opened the book. I read it a while ago, but never did a review on my we ...
Trust and Behavior
It is the “day after” the annual meeting of ASAE and The Center for Association Leadership. This is a regular event for me, and I absolutely love attending it, although as an introvert it completely exhausts me! I learne ...
The Power of Questions
There’s an article in Associations Now by Jim Camp about the power of questions. I particularly like one distinction he makes between “good” questions and “bad” ones. The bad ones start with verbs (Isn’t this what you re ...