Delivering Bad News
I am quoted in the May issue of Associations Now. Newton Holt wrote the cover story about how to manage the reactions to your decisions. When he called to interview me a while back, he more specifically was asking me abo ...
Category: Managing People
Love Your Customers and Members but Ignore Your Employees?
I listened to a virtual seminar last week that ASAE & The Center put on about engaging members and staff of younger generations. Since I have a book on the topic, I was interested to hear how this author, Michael Mue ...
Good People Make Better Systems
Chris Bailey wrote a nice post a few days ago about systems versus people. He quotes two of my favorite authors, Pfeffer and Sutton, who argue that systems will trump individual effort, so before you fire that bad person ...
Welcoming Bad News from Employees
There is a nice, brief article in the Forethought section of HBR this month about the issue of delivering bad news to bosses. Everyone knows that as a boss it is important to receive bad news. The dynamics of systems whe ...
Protecting Your People
I haven't read the article yet, but Ann Oliveri pointed me to the cover story in Fast Company magazine about Google and this great quote:"We argue about strategy and whether our products are good or bad, whether we' ...
Teams and Results
I’ve posted before about the topic of giving performance rewards on an individual basis, versus rewarding entire teams or groups. I am not a compensation expert, but I find it interesting that individual-based rewards we ...
Are Surveys Evil?
I am slowly catching up with blog posts after my travel last week, but I have to point to what is among my top 5 favorite posts of the year: Chris Bailey's suggestion that Employee Surveys are tools of the Devil! Amen! I ...
Defining How We Will Work Together
In an article about making business alliances work in the November HBR, authors Hughes and Weiss suggest a small number of principles that should guide alliance building. The first suggests focusing less on defining the ...
Fear and Metrics
Yesterday I watched a virtual seminar put on by my favorite business author, Patrick Lencioni, related to his most recent book: The Three Signs of a Miserable Job. I have not read the book yet—it is actually sitting in a ...
Responding to Disrespect
Jim Stroup, one of my new favorite bloggers, riffed off of yesterday's post about respect. He points out that if we're going to talk about respect in the workplace, we will have to talk about emotions. The feeling of res ...