My second White Paper in the “Making it Work” series is out! Click here to go to the download form and get it for free.

This one is about one of my favorite topics: conflict. I started my career twenty years ago in the conflict resolution field, and to this day it surprises me how bad our organizations are at dealing with conflict. You’d think we’d know better by now. Of course, as you might have guessed, I think this is tied into the fact that we have been running our organizations like machines for decades. Download the paper to get the full story, which includes tips for building your company’s capacity for dealing with conflict at three different levels: skills, structure/process, and culture.