One of the hallmarks of technology and software design is the focus on user and user experience. As I pointed out last month, organizations typically do not consider their internal users (i.e., employees) when they desig ...
Casinos have always taken care of their high rollers. They watch them closely, so if they have a bad night on the casino floor they can immediately do something like comp their room or give them free chance to a dream ja ...
When Humanize came out three years ago, I came to an epiphany of sorts. I realized that when it comes to management and leadership in organizations, we really have no idea what we're doing. We are trying hard, but fundam ...
I am not going to link to the post, because it's just so awful, but here is some of the advice that a Baby Boomer author (who describes herself as a "Millennial Whisperer") gives to Millennials on working with Boomer bos ...
You may not want to hear about this, but it is an absolute fact that sometimes you will trust people, and they will let you down. It has to happen. If it didn't happen, then trust would not really be an issue. As I heard ...
I was in Chicago this week doing a site visit at a company that we may end up including did include as a case study in our upcoming book. Like all the companies we are investigating, this one ended up on my radar screen ...
Guest post, by Amanda Kaiser If you want a thriving organization you need to innovate. If you want to innovate you have to have a culture that supports it. In a recent discussion on ASAE’s online community Collabor ...
I find it hard to believe that it was three years ago this month that Humanize was released. As a companion piece to the book, we created four different worksheets--one each for the four human elements covered in chapter ...
This week's Friday quote comes from one of the participants in a session I did last week about organizational culture. It was an extended version of my "Organizational Culture in the 21st Century" keynote/workshop, and i ...
I've always had a problem with branding. All this talk of a "brand promise" and a "relationship" the company has with me never resonated with me as a consumer, which is then all tied into advertisements--you know, those ...
