"Customer-centric" is a full-on buzzword these days, but it is in obvious extension of the big-picture social media trend we've been watching for several years now, where power is shifting away from the company and towar ...
I've read a few articles and blog posts about the death of Google's famous 20% time. If you've heard me speak on Humanize in the last year or two, you'll remember me citing Google's now (apparently) defunct policy as an ...
I am currently writing an e-book about culture, and as you might have predicted, it will include some discussion of Zappos. Zappos is the poster child for a powerful culture that drives results (I highly recommend Delive ...
PwC does an annual survey of CEOs. Here are some interesting quotes from their 16th edition, released earlier this year: One key point of our strategic advantage is the capability to ‘orchestrate’ the production and eng ...
In my keynote speeches, I'm frequently telling the audience that you don't have to take a radical approach to the changes I'm advocating. Yes, I think we need more transparency, but that doesn't mean you need to share ev ...
Please read this poem, and when you're done I have some questions for you. Choices As I grew up I started to learn When I was older I learned to imagine I imagined a hero But with it a demon The demon destroyed ...
Or, more accurately, a group of soldiers, wounded in battle, need your help. If you know me, you know that every fall I ride 300 miles from Pittsburgh back home to the DC area. The four-day ride started out as purely rec ...
That is perhaps my favorite single quote in all of Humanize. It was a one-sentence paragraph in Chapter 3 (p. 34): "There is just one problem. Best practices are evil." To be honest, I think most people skip over the pag ...
One of our biggest challenges when it comes to building a strong and powerful culture is the fact that no one has "build a strong and powerful culture" in their job description. And, frankly, if you do have something to ...
Get a copy of IBM's recent report on research they did with CEOs (hat tip to SmartBrief for pointing me there). I promise to do some more specific blog posts about it, because it has some important material in there, but ...
