It Makes Sense to Me
I found this great quote in a post on Patty Digh's blog:In times of panic, or fear, we create whole worlds of sense in our minds.Her point was that these worlds only actually make sense in your mind. Not to other people, ...
Category: Conflict
Getting Unstuck
There is an article in a journal called OD Practitioner (which is the journal of the Organization Development Network, a professional association to which I belong) about conflict resolution, written by Ken Cloke and Joa ...
Safety and Threats
I like the article in HBR about “ambiguous threats” this month. I wrote about it on the Association Renewal blog in relation to the dangers of “data-driven” cultures. But I wanted to talk about it here in the way it talk ...
Keynote at KCSAE
Thanks to the Kansas City Society of Association Executives for inviting me to do a keynote speech at their annual meeting on Wedensday. I did the morning general session on “Overcoming Your Association’s Fear of Conflic ...
Conflict Is Good
Check out this neat post on Signals v Noise about conflict being good for business. I like that they emphasize that you have to be careful about how you start the conflict:If you decide to stir the pot, be sure to do it ...
Top 5 Always Done It That Way Posts: Number 4
I'm putting up my top five posts from our We Have Always Done It That Way book. You can see number five here, and number four has to do with conflict and email. I am planning on expanding on this post, by the way, and wr ...
Never Having to Say You're Sorry
I thought this post on the FCNow blog was interesting, and it touched on a pet peeve of mine: what they call the "non-apology apology." In extreme, it looks like this: I apologize if anything I might have said ...
Never Having to Say You’re Sorry
I thought this post on the FCNow blog was interesting, and it touched on a pet peeve of mine: what they call the "non-apology apology." In extreme, it looks like this: I apologize if anything I might have said ...
Working With Trust
Great article in HBR this month about trust. Trust is a huge issue for me, and I see it all the time in organizations. It was “half” of an article I co-wrote for the Journal of Association Leadership a couple of years ag ...
Smart Is as Dumb Does?
Guy Kawasaki has another gem on his blog. This one is about why smart companies do dumb things. First, let me just highlight the importance of the topic. We like being smart. We spend a lot of time getting smart and prov ...