"Community" is a big word in my circles, particularly in this day and age of online communities. There seem to be a lot of people in organizations who fret about their need to "build" community for their members or custo ...
Note that the title says "easier," not "easy." It's rarely easy to fire people. In most cases the person that needs to go is a good person, and probably does a decent job--just not the job you need right now in this part ...
One of the hallmarks of technology and software design is the focus on user and user experience. As I pointed out last month, organizations typically do not consider their internal users (i.e., employees) when they desig ...
Casinos have always taken care of their high rollers. They watch them closely, so if they have a bad night on the casino floor they can immediately do something like comp their room or give them free chance to a dream ja ...
When Humanize came out three years ago, I came to an epiphany of sorts. I realized that when it comes to management and leadership in organizations, we really have no idea what we're doing. We are trying hard, but fundam ...
I was in Chicago this week doing a site visit at a company that we may end up including did include as a case study in our upcoming book. Like all the companies we are investigating, this one ended up on my radar screen ...
Guest post, by Amanda Kaiser If you want a thriving organization you need to innovate. If you want to innovate you have to have a culture that supports it. In a recent discussion on ASAE’s online community Collabor ...
I've always had a problem with branding. All this talk of a "brand promise" and a "relationship" the company has with me never resonated with me as a consumer, which is then all tied into advertisements--you know, those ...
I spoke about both conflict and culture this week, and at the conflict session a participant asked for advice in dealing with a Board leader who was being somewhat "hard charging" on a conference call. He started by sayi ...
Today's Friday Quote is from an article in Harvard Business Review by Darrell Rigby on the need to fuse the digital and brick-and-mortar operations of retail. It's a useful reminder that organizations--still--are putting ...
